FAQs

Pricing, GST & Store Discounts

Are the prices on your website inclusive of taxes?

Yes. All prices displayed on our website are inclusive of all applicable taxes.

Why is GST charged on my order?

GST (Goods and Services Tax) is an indirect tax under the Indian taxation system. It is levied by the Government on the supply of goods and services, which is why it is applicable to your order.

If I cancel or return my order, will the GST amount be refunded?

Yes. If you cancel your order or return the product as per our return policy, the GST charged on that order will also be refunded.

Payments

What payment methods do you accept?

We accept:

  • Credit cards
  • Debit cards
  • UPI
  • Internet Banking

Is it safe to use my credit/debit card on your website?

Yes. All transactions are processed in a secure environment.

  • Our payment system is 128-bit SSL encrypted.
  • We do not store your card details; the information is transmitted securely to the bank.
  • Our payment gateway partner is Razorpay.

Your card and bank details remain safe and confidential.

Privacy & Security

 Is it a safe and secure website to shop on?

Yes. We are committed to providing a safe and secure shopping experience. We respect your privacy and ensure your personal details are kept confidential and not shared with any unauthorized third party.
For more details, please refer to our Privacy Policy.

Do you store my credit card details?

No. We do not store any credit card details.

Will my personal information be shared with third parties?

No. Your information will not be sold or passed on to any third party without your consent. Your privacy is extremely important to us.
You can read more in our Privacy Policy.

Cancellations & Returns

Can I cancel my order?

Once your payment is confirmed, your order generally cannot be changed or cancelled.

If your order has already been processed, cancellation will not be possible.

What is your return policy?

We do not accept returns.
We only provide replacements in case of:

  • Manufacturing defects
  • Damage in transit

What should I do if the package is damaged on delivery?

If the outer packaging appears damaged or open:

  • Do not accept the package.
  • Refuse delivery and immediately contact our Customer Care Team.

We will arrange a replacement or a full refund, depending on your preference and product availability.

What if the product has a defect or a missing part?

If you notice any defect or missing part:

  • Call our Customer Care Team

You must inform us within 48 hours of delivery to be eligible for a replacement.
We will provide a replacement as quickly as possible.

Shipping & Delivery

How long will delivery take?

Delivery usually takes 2–4 weeks, depending on the product.

  • Please check the specific product page for detailed timelines.
  • Customised products may take longer based on design and production.
  • For an estimated delivery timeline for a specific product, contact our customer support.

Can I get my order delivered on a specific date?

We always try our best to deliver your products quickly and in perfect condition. However, we cannot guarantee delivery on a specific date.

How can I track my order?

  • You will receive email updates at important stages of your order.
  • You can also track your order by clicking on “Track Order” on our website’s homepage.
  • After shipment, you’ll receive an email with the courier partner’s name and tracking number. Enter this tracking number on the courier’s website to see detailed status.

If you are not receiving updates or face issues, please contact our support team. email