Refund policy

At UrbanPick, we strive to ensure that every product reaches you in excellent condition. Please read our policy carefully before placing your order.

Returns

We do not accept returns for products once they have been delivered.

Replacement Eligibility

We only offer free replacements under the following circumstances:

• The product has a manufacturing defect.
• The product was damaged during transit.

How to Request a Replacement

If you receive a defective or damaged product, please contact us within 48 hours of delivery by sharing:

• Your order number
• Clear photos or a short video showing the issue
• A brief description of the problem

Our team will review your request and, if approved, arrange a replacement at no additional cost.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at divyajatwani37@gmail.com.

Important Notes

• Replacement requests submitted after 48 hours of delivery may not be accepted.
• Products damaged due to misuse, improper handling, or normal wear and tear are not eligible for replacement.
• We reserve the right to verify the reported issue before approving a replacement.

If you have any questions regarding your order, please feel free to contact our customer support team. We are always happy to assist you.

Thank you for shopping with UrbanPick!